BMWYEDEK.COM Return and Delivery Policy

BMWYEDEK.COM Return and Delivery Policy 

BMWYEDEK.COM protects consumer rights and prioritizes after-sales customer satisfaction. Any dissatisfaction you may experience with the products you purchase, as well as any manufacturing- or service-related issues, are carefully evaluated and resolved as soon as possible.

To provide you with better and faster service regarding product returns, you can find the required conditions below. If any of these conditions are not met, the product return will not be accepted.

As BMWYEDEK.COM, we aim to keep the satisfaction of our valued customers at the highest level. Any issues you may experience with the products you purchase or any return requests are carefully evaluated and resolved quickly.

Return Conditions

You may return the products you purchased within 40 days from the date you receive your order. For the return process to proceed smoothly, you must comply with the following conditions:

• Product Condition: Products to be returned must be unused, uninstalled, unwashed, undamaged and in a resalable condition. Products with any deformation, scratches, stains, or signs of use will not be accepted for return.

• Original Packaging and Accessories: The product must be returned with its original box or packaging, together with all standard accessories, user manuals, and any other additional parts, if available, complete and undamaged. Returns of products whose original box/packaging is damaged, has a shipping label attached to it, or has been taped will not be accepted.

• Invoice/Delivery Note: For the return process, the product’s original invoice or delivery note must be sent together with all copies.

Return Process

1. Creating a Return Request: For the products you wish to return, we kindly ask you to first contact our customer service team by sending an e-mail to [email protected] or by calling us at +90 534 780 31 14. After your request is reviewed, you will be provided with detailed information about the return process.

2. Sending the Product:

   • Defective/Faulty Products: If the product has a “defect” such as a manufacturing fault, damage, or incorrect shipment, the shipping fee for the product will be covered by our company. For shipments within Turkey, you may send the product free of charge via our contracted shipping company, Yurtiçi Kargo. For international shipments, you must contact our customer service team regarding the coverage of the shipping fee and the shipping method.

   • Other Returns (Right of Withdrawal): If you wish to return the product for another reason under the right of withdrawal, the shipping fee belongs to you. You may securely package the product and send it to our return address stated below via Yurtiçi Kargo for domestic shipments within Turkey or via a trackable shipping service for international shipments.

3. Return Address: Company Name: ASLANATA Bilişim Teknolojileri Ve Yazılım A.Ş Address: İnönü mahallesi 1752. sk. A Blok No:17 6/1P 06370 Yenimahalle/Ankara,TR E-mail: [email protected] Phone: +90 534 780 31 14

Refunds

If the products you return comply with the return conditions stated above, your refund process will be initiated within no later than 7 business days from the date the product reaches our warehouse.

• Credit Card/Debit Card Refunds: Refunds are made to the credit card or debit card you used for payment. The time required for the refund to appear in your account may vary depending on your bank’s processing procedures, usually 3-7 business days.

• Other Payment Methods (e.g., Bank Transfer/EFT): For other payment methods, such as bank transfer/EFT, the refund will be made to the bank account you provide to us. This process will also be completed within no later than 7 business days.

International Returns

For our international customers, the return process and conditions are similar to domestic returns within Turkey. However, additional steps may be required due to international shipping and customs procedures.

• Customs and Taxes: Customs duties or additional charges that may arise for returned products may belong to the customer. Please check your country’s customs regulations before making a return.

• Shipment Tracking: For international returns, it is recommended that your shipment be trackable and insured.

Order Cancellation

You may cancel your orders before your product is shipped by sending an e-mail to [email protected] or by calling us at +90 534 780 31 14.

• Before the Product Is Shipped: If your order has not yet been shipped, the full amount of your payment will be refunded using the payment method you used.

• After the Product Is Shipped: If you request cancellation after your order has been shipped, the product amount will be refunded to you after deducting the shipping fee/fees. In this case, you must not accept delivery of the product and must return it by informing the courier that it is a “return.”

Delivery Information

• Domestic Deliveries: The products you have purchased will be shipped to your registered delivery address within an average of 2-7 business days.

• International Deliveries: International deliveries will be completed within an average of 7-21 business days, depending on your country and shipping processes.

• Delays: In the event of delays that may occur during supply or shipping processes, your order status will be updated and you will be informed accordingly.